Online test booking, home-collection scheduling and report downloads for a diagnostics chain.
The brief
Bally Diagnostics needed a digital presence that matched the quality of their offline reputation and generated measurable business — not just compliments.
Our approach
We started with stakeholder interviews and analytics research, mapped the key customer journeys, then designed and built a solution focused on speed, clarity and conversion. Every decision was validated with real user feedback before launch.
The outcome
The project launched on time and on budget, and continues to be improved monthly through our growth retainer.